Terms of Service

1. Service Agreement

By booking our services, you agree to:

• Provide accurate information about your cleaning needs
• Grant access to the property at the scheduled time
• Ensure a safe working environment for our staff

2. Cancellation Policy

• 24+ hours notice: Full refund
• Less than 24 hours: 50% charge
• No-show: Full charge applies

3. Satisfaction Guarantee

If unsatisfied with our service:

• Notify us within 24 hours
• We'll re-clean the affected area at no cost
• If still unsatisfied, partial refund may be issued

4. Liability

We are not responsible for:

• Damage not reported within 48 hours
• Pre-existing damage or wear
• Items not properly secured

5. Payment Terms

• Full payment due at time of booking
• We accept major credit cards and digital payments
• Late payments incur 5% monthly interest

Last Updated: July 17, 2025